Frequently Asked Questions
Find answers about ordering, measuring, installation, shipping, and returns. If you need more help, email us at [email protected].
How do I measure my wall?
Follow our measuring guide. Add about 2½–4 inches (6–10 cm) to both the width and height to allow for trimming and uneven walls.
How is my wall mural divided into panels?
Your mural is printed to the dimensions you specify and divided into panels up to 19.7 inches (50 cm) wide. Together, the panels form the complete image.
Does my wall mural come in rolls?
We print each wall mural to order using your chosen design and measurements. It arrives cut into panels and packed for shipping.
How do I clean my wall mural?
Gently wipe the surface with a slightly damp sponge. Do not scrub or use detergents, as these can damage the finish and printed colors. Follow the care instructions for your chosen material.
I need waterproof wallpaper. What material should I choose?
We cannot offer wallpapers that are resistant to constant water flow or high humidity.
However, you can opt for adding a varnish coating to the wallpaper. This will provide extra water resistance, enabling them to withstand splashes of water and dirt, and making them easier to clean.
However, you can opt for adding a varnish coating to the wallpaper. This will provide extra water resistance, enabling them to withstand splashes of water and dirt, and making them easier to clean.
Where can I find information about material safety?
You can view our material certificates and check which materials the documents cover. Follow the installation instructions and air the room after hanging your mural until any odor has disappeared.
What is a varnish coating?
A varnish coating is a thin, clear protective layer applied to the printed wallpaper. It adds moisture resistance and makes the surface easier to wipe with a damp sponge. Check whether this option is available for your chosen material.
How do I track my order?
We email your tracking number when your order ships. Use it on the FedEx website to follow the delivery. If you cannot find the email, check your spam folder or contact us at [email protected].
My order has not arrived. What should I do?
Production takes 1–3 business days. During busy periods, it may take 4–7 days.
Delivery takes up to one week after shipping; production time is additional.
Check the tracking link in your shipping email for the estimated delivery date. If your order is overdue, contact us at [email protected].
Delivery takes up to one week after shipping; production time is additional.
Check the tracking link in your shipping email for the estimated delivery date. If your order is overdue, contact us at [email protected].
Can I order from outside the US?
Check whether your delivery country is available at checkout. If you cannot find it, contact us at [email protected] before placing an order so we can confirm the options and shipping cost.
Who delivers orders in the US?
US orders are delivered by FedEx.
Will I need to pay customs duties?
No, our company covers customs duties. If you receive an invoice for customs duties upon delivery, please contact our customer service to resolve the issue.
How can I pay for my order?
The following payment methods are available:
- Credit or debit card: Visa and Mastercard.
- Apple Pay.
- Google Pay.
- PayPal.
- Bank transfer: use the payment details provided after checkout.
Are payments on the website safe?
Yes, all online transactions are conducted through a secure internet connection and encrypted during processing. We do not store your card details for added security. For more information, please visit our privacy policy.
Where do I enter a promo code?
Enter your promo code in the cart before checkout.
Can I use more than one promo code?
You can use one promo code per order.
Can I combine a promo code with a sale discount?
Yes, a promo code can be combined with the promotions or discounts currently offered on the website.
How do I install my wall mural?
Installation instructions are included with your order. You can also read our installation guide online. Follow the instructions for your chosen material.
How much wallpaper do I need for a custom wall mural?
Enter the required width and height when ordering, including the trimming allowance recommended in our measuring guide. We print the mural to those dimensions and divide it into panels up to 19.7 inches (50 cm) wide.
What wallpaper paste do I need?
Choose paste suitable for the material you order and follow its installation instructions. You can add wallpaper paste to your order where this option is available. Peel & Stick is self-adhesive and does not require separate paste.
What is your return policy?
Read our Returns & Exchanges policy for the conditions and steps to follow.
Can I exchange my wall mural?
Yes. You can request an exchange for an unused wall mural, including a custom-sized order, within 30 calendar days of purchase for Standard or 60 calendar days for Premium, Premium Vinyl, and Peel & Stick.
Contact us before returning it. The mural must be unused and in its original packaging. For damaged, defective, or incorrect items, send us your order details and photos. See our Returns & Exchanges policy.
Contact us before returning it. The mural must be unused and in its original packaging. For damaged, defective, or incorrect items, send us your order details and photos. See our Returns & Exchanges policy.
My order arrived damaged or defective. What should I do?
Contact us at [email protected] with your order details and photos of the problem. If the packaging is damaged, photograph it too. Inspect all panels before installation. Our team will explain the next steps under our Returns & Exchanges policy.
How do I request a refund?
Email us before returning your order. Unused wall murals, including custom-sized orders, can be returned within 30 calendar days of purchase for Standard or 60 calendar days for Premium, Premium Vinyl, and Peel & Stick.
See our Returns & Exchanges policy for the conditions, inspection process, refund timing, and shipping costs.
See our Returns & Exchanges policy for the conditions, inspection process, refund timing, and shipping costs.
What counts as a defective or incorrect order?
- Color differences between panels of the same mural.
- Damaged or torn wallpaper.
- An incomplete order.
- A design or material different from the one you ordered.
Contact us with your order details and photos before installing the mural.
I have not received an order confirmation. What should I do?
If you haven't received an order confirmation, it may be due to a technical glitch. Please send us an email to receive confirmation of your order from our customer service team.
How to track the status of my order?
We send notifications to the email address provided when placing your order regarding all changes in the status of your order
If you don't see the emails, please check your spam folder. Additionally, feel free to email our customer service team with any questions you may have.
If you don't see the emails, please check your spam folder. Additionally, feel free to email our customer service team with any questions you may have.
