Terms of service

These terms and conditions outline the legal framework (Terms) governing the sale of the Product(s) featured on our website (Website).

Our Privacy Policy, User agreement, Shipping and Cookie Policy are integral parts of these Terms. Relevant hyperlinks to this information are provided within these Terms.

These Terms apply to any agreement (Agreement) between us for the sale of Products. Please review them carefully and ensure you comprehend them before placing an order. We recommend printing a copy of these Terms for your future reference.

KLW Sp. z o.o. operates the website uwalls.com, offering custom wallpaper. As the owner and administrator of the site, KLW Sp. z o.o. is a party to all legal entities and individuals who utilize the website uwalls.com or make purchases of presented products.

The term "Client" refers to any legal entity or individual using the website or making purchases on it.

The Client agrees to provide complete and accurate information in the order form (including name, address, etc.). In the event of providing incorrect data, the Client is responsible for any resulting damages.

We reserve the right to:

• Make changes to the website or suspend it (temporarily or permanently) without prior notice.
• Modify these terms of service at any time. Any alterations made become effective from the date of publication (listed at the bottom of this page). It is the customer's responsibility to review the latest version each time they use the website.

Your access to and use of our Websites are subject to our User agreement.

We handle your personal information in strict accordance with our Privacy Policy. We urge you to carefully review this policy to ensure a clear understanding.

Throughout our checkout process, you have the opportunity to rectify any errors. Please take the time to review your order at each stage to minimize potential mistakes.

Upon payment of your order, acceptance by us is automatic, marking the conclusion of the contract between us.

After successful payment of your order, you will receive an email confirming your payment (Order Confirmation). In a separate email, you will also receive an invoice for your records, which you can conveniently download.

Reasons you may not receive an email:

• Payment completion: Please verify the success of your payment. Typically, payment systems confirm fund withdrawal by sending a transaction receipt to your email.
• Spam or filtering: Check your spam folder or any other filters in your mailbox.
• Technical issues: If payment is confirmed but you haven't received the email, please contact us at [email protected].

The prices displayed on the product cards of our website represent the cost for the minimum ordering area available (1 ft²) of the most popular material offered.

Your final product price is influenced by various factors including the order area, selected material, and any additional options chosen during order configuration.

Upon receiving an order, we routinely review product prices. If an error in pricing for the products you've ordered is identified, we will promptly reach out to provide you with the option to proceed with the purchase at the corrected price or cancel your order. We will hold off on processing your order until we receive your response. Should we be unable to contact you using the provided contact information at checkout, we'll consider the order canceled and notify you accordingly in writing.

All prices are quoted in USD including VAT. USA shipping is free for orders over $100. For orders under $100, the shipping cost is $35. Delivery to other countries is charged separately.

Within the USA, we rely on FedEx courier service for deliveries.

Please note that we cannot be held responsible for any delays caused by the carrier.

Once your package has been dispatched, you'll receive a confirmation email containing delivery specifics and instructions on how to track your order.

All delivery dates and times provided are estimates only. While we strive to meet them, we cannot be held liable if we're unable to do so.

We highly recommend refraining from hiring any installers until after your order has been delivered and inspected by you. We cannot be held responsible for any expenses or charges incurred from non-delivery or orders not inspected upon receipt.

Please be aware that we do not process or dispatch orders on public holidays and Sundays in the USA.

Your satisfaction is our priority. Hence, we urge you to thoroughly inspect your order upon receipt and notify our customer service team within 24 hours via email if any item is missing or damaged. Timely notification allows for swift investigation, and we'll promptly arrange a replacement or refund if necessary.

For detailed information on our return and exchange policy, please visit our dedicated page Return Policy