Return policy

Only the customer who is a consumer has 14 days to withdraw from the contract. In style of. 22 (1) of the Civil Code for a consumer is a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason. The period for withdrawing from the contract is fourteen days from the date on which you came into possession of the item or in which a third party named by you, who is not the carrier, took possession of the item.

In order to exercise your right of withdrawal, you must notify us (KLW Sp. Z o. O., Lubelska, 46, 22-400 Zamość) by a clear statement (eg a letter by post or e-mail ) about your decision to withdraw from this contract. ). You can use the sample revocation form, which is not mandatory.

In order to respect the deadline for withdrawing from the contract, it is sufficient that you send information about the exercise of your right of withdrawal before the deadline for withdrawal from the contract.

In the event of cancellation of this contract, we will refund any payments you have received, including shipping costs (excluding the additional costs arising from the shipping method chosen by you, which is not the cheapest shipping method offered by us) immediately and in any event not later than 14 days after the date on which we were informed of your decision to exercise the right of withdrawal. We will refund you the same payment methods you used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for this return.

We pick up the article. You have to bear the direct costs of returning the items. They are responsible only for the depreciation of things that result from their use, as required to determine the nature, characteristics, and operation of things.

The right of the consumer to withdraw from the contract is excluded from:

Contracts where the subject-matter of the service is a non-preprocessed item manufactured to the consumer's specifications or that suits his individual needs.

(This form should only be completed and returned if you wish to withdraw from the contract.)

- Addressee KLW Sp z o. O., Lubelska, 46, 22-400 Zamość

- Yes / My (*) hereby inform / inform (*) about my / our resignation from the contract for the sale of the following articles (*) about the delivery of the following articles (*) about an order for the following articles ( *) / about the provision of the following service (*)

- Date of contract (*) / receipt (*)

- first and last name of the consumer

- address of the consumer

- Consumer's signature (only if the form is sent in hard copy)

- Date

(*) Delete where not applicable.

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