Returning an Unused Wall Mural
You can return or exchange an unused wall mural, including one made to your measurements, within the following period from the date of purchase:
- Standard: 30 calendar days.
- Premium, Premium Vinyl, and Peel & Stick: 60 calendar days.
The mural must be unused, in its original packaging, and free from signs of wear, scratches, tears, or abrasions. Contact us at [email protected] before sending it back.
Damaged, Defective, or Incorrect Items
If your order has a printing defect, contains the wrong design or material, arrives damaged, or is missing a part, contact us with your order details and photos. We will arrange a replacement at no additional cost.
If you notice damage when the package arrives, photograph the packaging and the affected item. If the courier is present, document the damage with them. Inspect all panels before installation.
When We Cannot Accept a Voluntary Return
- The mural has been installed or used, or the adhesive supplied with the order has been used.
- The product has been damaged after delivery.
- The request is made after the applicable 30- or 60-day period from purchase.
How Returns and Exchanges Work
Email us before returning your order so we can explain the next steps. Once we receive the returned item, we inspect it within 2–5 business days. After inspection, we process the refund or exchange within 14 business days. Shipping costs are not reimbursed with a refund.
Check Your Mural Before Installation
Colors may look different on a monitor, phone, or tablet. Differences caused by screen settings are not considered printing defects. Inspect your mural before hanging it, as claims after installation are not accepted under this policy.
