Order Delivery
How can I track the delivery of my order?
You can track the status of your order using its tracking number on the Fedex website. We send the tracking number to the email address you provided during the order process. If you don't see our messages, please check your spam folder or feel free to email us at [email protected]
My order has not been delivered yet, what should I do?
After placing an order on our website, typically within 2-3 days, your order is processed and dispatched for delivery
You will then receive an email containing a tracking number, allowing you to monitor the status of your order on the Fedex website. Please consider the estimated delivery time provided by the carrier, which usually ranges from 2-5 business days
If we have exceeded the processing and delivery time for your order, please do not hesitate to contact us at [email protected].
You will then receive an email containing a tracking number, allowing you to monitor the status of your order on the Fedex website. Please consider the estimated delivery time provided by the carrier, which usually ranges from 2-5 business days
If we have exceeded the processing and delivery time for your order, please do not hesitate to contact us at [email protected].
I don't live in the United States , can I still order?
Yes, we deliver to all countries worldwide. You are welcome to request delivery to any country.
Who will deliver my order?
In the United States , our packages are delivered by Fedex.
How much does shipping cost for my order?
Delivery to the United States is free for all orders. Exceptions include hard-to-reach regions of the United States
Delivery to other countries and hard-to-reach areas is charged according to the carrier's rates. You can find the shipping charges in your shopping cart during checkout
Delivery to other countries and hard-to-reach areas is charged according to the carrier's rates. You can find the shipping charges in your shopping cart during checkout
Are there any additional shipping fees?
No, our company covers customs duties. If you receive an invoice for customs duties upon delivery, please contact our customer service to resolve the issue.
Order Payment
How can I pay for an order?
We offer the following payment methods:
Credit card: You can securely pay for your order by entering your card details on the website of the Stripe payment system.
PayPal: You can conveniently pay for the order using the PayPal payment system directly in the cart.
Credit card: You can securely pay for your order by entering your card details on the website of the Stripe payment system.
PayPal: You can conveniently pay for the order using the PayPal payment system directly in the cart.
Are payments on the website safe?
Yes, all online transactions are conducted through a secure internet connection and encrypted during processing. We do not store your card details for added security. For more information, please visit our privacy policy.
Where should I enter the promo code?
The promo code is entered in the shopping cart at checkout.
Can I use multiple promo codes in my order?
No, you can only use one promo code at checkout.
Can the promo code discount be combined with discounts on the website?
Yes, if there are promotions or discounts currently available on the website, they can be used together with a promotional code.
Return and Exchange
Return and Exchange Policy
You can find our exchange and return policy on this page
Can I Exchange My Order?
You can exchange your order if you receive a defective or damaged item. In such a case, you must return the order to us. We will produce and send you new wallpapers for free to replace the defective ones
Please note:It is very important to carefully inspect the wallpaper upon receipt and before hanging it, as we will not be able to exchange wallpaper that has already been applied to the wall. Also, please remember that you have 14 days from the date of receipt of your order to initiate a return.
Please note:It is very important to carefully inspect the wallpaper upon receipt and before hanging it, as we will not be able to exchange wallpaper that has already been applied to the wall. Also, please remember that you have 14 days from the date of receipt of your order to initiate a return.
I have received a defective item. What should I do?
If you have received a defective item, you can exercise your right to exchange or return it within 14 days after receiving the wallpaper. To initiate the process, please contact us via email. Our manager will provide further instructions on how to proceed in this case.
How to make a refund?
You can request a refund for the order within 14 days after receiving the goods if you received a defective or damaged product. To do this, please contact us by email. Our manager will explain how to proceed in this case.
Which product is considered defective?
The following shall be considered defective:
- wallpapers that have different colors on different tiles;
- damaged or torn wallpaper;
- you have received an incomplete order;
- you received the image that you have not ordered.
- wallpapers that have different colors on different tiles;
- damaged or torn wallpaper;
- you have received an incomplete order;
- you received the image that you have not ordered.
Problems with ordering
I have not received an order confirmation. What should I do?
If you haven't received an order confirmation, it may be due to a technical glitch. Please send us an email to receive confirmation of your order from our manager.
Can I change or cancel my order?
You can make changes or cancel your order before it has been sent to print. This typically occurs a few hours after placing an order on the website{br}{br}
Contact our email manager to inquire about the possibility of making changes to the order. Please notify us as soon as you find an error in the order.
How to track the status of my order?
We send notifications to the email address provided when placing your order regarding all changes in the status of your order{br}{br}
If you don't see the emails, please check your spam folder. Additionally, feel free to email our manager with any questions you may have.
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